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Clients to Avoid.

Clients to Avoid.

Every company should be choosing its clients.

Here are the clients to avoid if you want your company to achieve at the highest level.

Most of the people who contact PsyPerform cannot become clients. They are potential clients to avoid. In a world where everyone seems prepared to sell their soul for a few coins, integrity is rarer and rarer.  Why can most companies not be PsyPerform clients? What can you learn from that stance?

Here is a list of clients to avoid, and why.

Top 5 reasons PsyPeform turns away potential clients

1. Clients to Avoid: Those who place Price over Value.

We have all heard the insult “S/he knows the price of everything and the value of nothing.” Alas it is not just an idle insult, for many people it is their reality, or a version of it is. Here is the most common version: “S/he does not understand value, and as a poor substitute uses price to judge it.”

Conventionally the public sector selects the lowest cost provider, while giving lip service to “value considerations.” While at the same time they complain that they can’t get top quality teams or people to bid for the contracts. Those facts are entirely connected, and directly causative.

It is amazingly easy to identify the kind of customers nobody wants, those who can judge price but are incapable or unwilling to assess value. PsyPerform has developed methods to sift out such undesirable prospects early in the negotiation process. You should too, if you are serious about adding value.

2. Clients to Avoid: Those who focus on Task rather than Outcome

If you are in the business of adding outstanding value, you know that there are suppliers who are willing to do “on the cheap.” You know there are many people who are willing to tick boxes without achieving what was intended. You have seen people and companies that have hit the target but completely missed the point. “Motions have been gone through.”

Some suppliers are entirely happy to have such customers. They know that charges can be levied for box-ticking. They are happy to go through the motions and charge you for it.

Over the decades I have noticed that ‘going through the motions companies’ tend to hire ‘going through the motions suppliers.’ 

If you are in the business of genuinely adding value, such an approach will be repulsive to you, a hell on earth nightmare. If you work in such an organisation, please accept our condolences, but we have no intentions of joining you. PsyPerform has developed methods to sift out such undesirable prospects early in the negotiation process. You should too, if outcomes matter to you.

3. Clients to Avoid: Those who place Politics above Performance

Politics can both aid and assassinate performance. Politics to get people working together, led by a leader who is focused on performance, can achieve results where, without it, nothing would happen.
Identifying such a political culture in an organisation is essential if you are going to spend your time adding value, rather than covering your back.

By contrast, in other organisations it is desirable to have eyes in the back of your head to avoid the hourly back stabbings.

Again some suppliers are entirely happy to “serve” such companies. Why? There is no risk of being held to account for failing to deliver, because everyone is so busy politicking that very little needs to be delivered, and even if it is, everyone and their dog will have claimed credit for it before you have finished the job. Blame in such environments is always dropped at the door of those easiest to blame. If you are the most recently recruited supplier, you will do!

Do you want to bring your best work to such an environment?
Would it be possible to deliver your best in such an environment?
No and no.

PsyPerform has developed methods to sift out such undesirable prospects early in the negotiation process. You should too, if you believe performance should be the master of politics.

4. Clients to Avoid: The un-coachables.

Typical PsyPerform clients spend their days, months, years, decades, immersed in trying to get things done. They have normally become world-class in their field. We couldn’t live long enough to acquire their skill and understanding of their industry, and are honoured to help them become even better by bringing PsyPerform’s performance boosting techniques to the party.

It seems that simple, on first viewing.

Upon closer inspection, it turns out that many such potential clients have become so expert, and have been so expert for so long that they have become un-coachable. They are unable to accept that people who have spent their lives developing techniques in the area of the psychology of individual and group performance could have anything to add to their vast array of knowledge. Alas, such potential clients are not as capable as they first appear.

Truly world-class people are willing to learn from anyone, that is one of the many reasons they have become so skilled. The lower tiers consist of two groups: tomorrow’s top tier, and those who have “peaked out” by virtue of un-coachability.

Unsurprisingly PsyPerform has developed methods to sift out such undesirable prospects early in the negotiation process. Why are they undesirable? Because delivering improvements in performance almost always involves learning new behaviours, and that is extremely unlikely with the un-coachables. You should be able to identify those who are uncoachable, if your work requires people to change behaviour in order to achieve better results.

5. Clients to Avoid. Those with Prohibitive Buying Process Costs

Many organisations, especially those in the public sector, have such convoluted and contrived, buying processes, that the amount of time that is required to even get to the point of being on the short list, is simply not worth it.

Why not worth it? The time you spend jumping through entirely wasteful hoops like some performing dog is time that you could have started, concluded, and delivered for multiple clients.
And that is true for maybe all 40 organisations that pitch for the contract.

What massive waste on such a massive scale! All in the name of saving a penny or two for the public purse! ALL of the pitching organisations could have used that time to add value elsewhere, and paid tax on their profits, tax worth hundreds if not thousands of times the pennies that were “saved” by the wasteful process.

The word farcical doesn’t even come close to how wasteful such scenarios are. And they are taking place on a massive scale right across the world every hour of every day.

What kinds of suppliers would be prepared to accept such wasteful practices?

Those who are unaware of how to make judgements on how to use their time wisely.
Those who have no other options.
Those who are happy to enter a high compliance, low initiative environment.
Those of low integrity.

Do those behaviours remind you of high performers?
Are those the behaviours of people who achieve at the highest level?
In fact, they are the opposite.

Such processes attract and retain the bottom end of the market. And that brings us full circle: what kinds of people set up such processes? Those who know the price of everything and the value of nothing. Sadly it goes further. In trying to get a few pennies off the price, massive value for the rest of society is destroyed. They are clients to avoid! In everyone’s interests.

PsyPerform declines to work with such organisations, unless…

Unless… the organisation is clear of all the afflictions listed above, and the leaders want to improve the performance of their organisation. If that is you contact PsyPerform here.

Unless… the organisation wishes to be clear of the above afflictions, AND is willing to accept the exacting terms and conditions under which PsyPerform is prepared to work in such a dysfunctional organisation. Frankly, when there are so many of the best who wish to become better, the terms to make it worthwhile to work in such dysfunctional organisations must be exceptional to make it worthwhile. If that is you contact PsyPerform here.